Shipping Policy
Returns & Exchange Policy
Noix de Coco allows you to choose when purchasing the products, according to your preference, whether to collect the products purchased by you from the address Ezer Weitzman 8 Hod Hasharon or whether to receive them via delivery to your address, as detailed below. For the avoidance of doubt, it is clarified that Noix De Coco will be entitled at any time and before the completion of the purchase of the products by you to stop and/or limit the delivery of the products or their collection, all or in part, at its sole discretion.
In the event that you have chosen to collect the products independently, you will have to arrive at the address specified above within 7 business days from the date of purchase, by prior arrangement with our representative at 050-886-1899. The collection of the products will only be possible subject to the presentation of the purchase confirmation, which will be sent to you by e-mail after the purchase of the products, as well as an identity card or driver's license with a photo of the purchaser of the products.
Please note that keeping the products by Noix de Coco will not be possible after 7 days from the date of purchase and therefore Noix de Coco will not be responsible for the delivery of the purchased products in any case where you do not arrive at the time required to collect the products, as stated above, and you may not receive the products in this case and You shall have and waive any claim and/or demand and/or claim against Noix De Coco and/or anyone on her behalf in this matter.
In the event that you have chosen the delivery of the products to your address, we ask that you know that Noix de Coco works to speed up the delivery of the products you ordered as quickly as possible and accordingly the delivery of the products you purchased will arrive within 7 business days only from the day you completed the purchase of the products on the website in accordance with the details you provided on the website and/ or to our representative by phone. Delivery will be made through a courier company, in accordance with the sole discretion of Noix De Coco.
In any case, it is expressly clarified that the product delivery service will be made to the registered addresses within the State of Israel only, as well as to any other destination, as will be defined and enabled in the website system from time to time.
Delivery delivery times depend on the external courier provider and/or on their behalf and are estimated as follows:
Delivery in Israel reaches most parts of Israel up to 7 business days from the day the order is completed on the website. It is clarified that for settlements where service is not performed through the aforementioned courier company, Noix de Coco will issue the shipment via registered mail only.
Delivery by registered mail arrives at the post office closest to the delivery destination up to 14 days from the day the order is completed on the website.
Delivery to addresses that are not registered within the State of Israel will be carried out via DHL delivery and it usually arrives at the destination country within 5 business days from the day the order is completed.
It is clarified that the responsibility for collecting the products and receiving the products that were sent to you applies only to you and in any case where the products were returned to Noix De Coco by the Israel Post and/or an external courier provider and/or someone on their behalf due to the non-collection of the products and/or refusal to accept and/or in the case where Entering incorrect and/or missing details and/or in any other case that is not dependent on Noix de Coco, you will be entitled to have the delivery of the products sent to you one more time only, in accordance with your request and with the addition of additional shipping fees and handling fees as will be fixed at the time in these regulations and you will not and will not You and you waive any claim and/or demand and/or claim against Noix De Coco and/or anyone on her behalf in this matter.
Shipping costs -
Shipping to the registered address within the State of Israel only:
Fast express service in Israel - 30 NIS.
Shipping to an address that is not registered within the State of Israel:
USA and Europe: DHL to the destination address for delivery - NIS 150.
In the event that the products were returned to Noix De Coco by Israel Post and/or an external delivery provider and/or someone on their behalf due to the non-collection of the products and/or refusal to accept and/or in the event that you entered incorrect and/or missing details and/or in any other case that is not Depends on Noix De Coco - the shipment will be sent to you one more time, according to your request, plus additional shipping fees as will be fixed at that time in these regulations according to the destination of the shipment and the method of shipment, except in the case of registered mail delivery to the registered address within the State of Israel, in which case the additional shipping fees will amount to of 30 NIS.
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In accordance with the provisions of the Consumer Protection Law, 1981-1981 (hereinafter: "the Law"), a product may be returned by sending a written notice to Noix De Coco through the site's message system, by e-mail and/or by registered mail up to fourteen days from the day of receipt of the products Provided that all the products that you have canceled have not been damaged, they have not been used and when you label the product in its original condition. Refunds will only be given for items other than swimwear in accordance with the Consumer Protection (Cancellation of Transaction) Regulations, 2010, Section 6 (9) Limiting the right to cancel - no refund or return of swimwear will be given. It is clarified that in any case of cancellation of the aforementioned transaction, you will pay a cancellation fee at a rate that does not exceed 5% of the order amount or NIS 100, whichever is lower, except in the case where the order was canceled by you due to a violation, defect, incompatibility or non-delivery of the product, as detailed In section 14e(a) of the law that then you will not be charged a cancellation fee.
Items from the sale category will not be exchanged or returned!
If you are a person with a disability, a senior citizen or a new immigrant, as defined in section 14c1 of the law, you will be entitled to cancel the transaction with us even within four months of receiving the products, provided that entering into the transaction included a conversation with us, and to this matter the provisions of regulation 14 of these regulations will apply with the necessary changes.
In the event of an error and/or omission in the price and/or in the description of the products and/or services or part of them and/or in the event of an error and/or omission in entering the data regarding the existing stock of products and/or in the event of an error and/or omission in entering the required data by you And/or in the case of illegal activity on your behalf and/or in any case of a communication failure that caused disruption and/or interference and/or shutdown, of any kind, in the execution of the transaction, Noix De Coco will not bear any responsibility, directly and/or indirectly , and you will be entitled to cancel the deal or part of it, in which case you will be refunded all the money you paid to Noix De Coco for the canceled products and/or services, and you will not be charged a cancellation fee.
For a quick response on our part in any case of a fault with the products, you are requested to check all the products immediately after receiving them and notify Noix De Coco immediately and without delay of any fault, complaint, demand and/or claim regarding them. It is clarified that there is no message from your side, whatever it may be, to impose any responsibility on Noah de Coco and/or to oblige Noah de Coco to replace the product and/or cancel the deal and/or provide any other benefit and each case will be considered on its merits.
For any questions or concerns contact us :
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